Delta airlines contact center analyisis

Delta Air Lines

It is a founding member of SkyTeam, a global airline alliance that provides customers with worldwide destinations, flights and services.

As we know multisite contact centers around the world enhance business flexibility and eliminate the physical and geographical restrictions that previously limited how and where enterprises could use their contact centers. Introduction Delta Air Lines, Inc.

Delta Air Lines: The Latin America Contact Center Decision Harvard Case Solution & Analysis

Product and service expansion Sky-bonus is a service designed for company to collect points and become member in delta sky club. Lack of online presence: Flights are usually on time 6. The Company offered customers service to destinations with Delta and Delta Connection carrier service to destinations in 58 countries in January Market share leadership 3.

Also it plans to offer to the flat bed seat to the entire international fleet.

Swot Analysis of Delta Airlines

And the company did a huge mistake for using those plan for long time flight so the customer in this case will be disappointed and they admitted that they have spent the worst flight on their life Opportunities 1.

Also they can do it via their smartphone using the bag tag number. Some complaint about the customer service Since Delta was trying to improve its customer services because it affects directly the number of travelers, thus the company was focusing on training its employees to and offered to those training programs and seminaries to improve their service.

Emerging market and expansion aboard: The options being analyzed are Mexico, Argentina and Chile.

Strong brand equity 5. So employees worked as a team not individually, which lead them to focus on the quality of their services. Price wars and revolution In this case the company should delayed flights, as a consequence its revenue will decrease.

To Latin America and the Caribbean, Delta offered more than weekly flights to 63 destinations in January Uncomfortable seats From some customers opinion I conclude that there some seat especially the economy class in the old aircrafts are uncomfortable.

The purpose of this study is to determine which is the better option for Delta in terms of the outsourcing of a regional contact center for Latin America, taking into account the positive and negative aspects of every option involved by using as reference factors like labor cost, labor law and economic stability.

Delta Airlines Headquarters Information

Delta is an air carrier that provides scheduled air transportation for passengers and cargo throughout the United States and around the world.Whether booking a new flight or updating an existing reservation, Delta has you covered.

Browse our FAQs & Help Center to find out more. Skip to main content Contact Delta Cargo; Subsidiaries > Reservations & Refunds Whether booking a new flight or updating an existing reservation, Delta has you covered. Update directly through Delta. Delta Air Lines, Inc. Customer Care P.O.

Box Department Atlanta, GA  Domestic Environment – Delta Airlines Business Theory August 15, Domestic Environment – Delta Airlines Delta Airlines has 70 years of experience and is part of the airline industry. The domestic environment of Delta Airlines is the United States. The airline has grown into one of the largest global airlines in the world.

Erik Snell. Vice President - Operations & Customer Center (OCC) at Delta Air Lines. Location Greater Atlanta Area Industry Airlines/AviationTitle: Vice President - Operations &.

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The purpose of this study is to determine which is the better option for Delta in terms of the outsourcing of a regional contact center for Latin America, taking into account the positive and negative aspects of every option involved by using as reference factors like labor cost, labor law and economic stability.

This report examines Delta Air Lines Weaknesses, Inc.'s key business structure and operations, history and products, and it provides summary analysis of key revenue lines and strategy. Use this report to understand the internal and external factors that affect Delta Air .

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Delta airlines contact center analyisis
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